Rebecca Sutter

Led a 15+ member technology team as Chief Technology Officer, developing and executing a comprehensive institute-wide IT strategy that delivered innovative solutions and drove organizational efficiency.

Orchestrated major, complex IT transformation and development projects, ensuring alignment with business needs and delivering within budget and time constraints through rigorous evaluation of technology and infrastructure.

Created consensus around modernization efforts and drove strategic technology decisions that contributed directly to organizational efficiency and potential revenue growth, leveraging deep understanding of technology solutions and their business value.

Optimized IT staffing and vendor relationships, enhancing service delivery and ensuring outstanding customer satisfaction while providing critical internal technical expertise for new initiatives.

Defined and enforced robust processes and policies for IT infrastructure, data integration, security, and application development, ensuring efficiency and compliance across the organization.

Architected and implemented AI/ML initiatives to improve customer service, staff productivity, products and services

Directed all operational aspects of a technology consultancy, encompassing personnel, finance, marketing, and software development, to deliver comprehensive information services to educational organizations.

Provided expert technical and strategic consulting directly to clients, optimizing their information systems and driving technology adoption.

Cultivated strategic partnerships and client relationships through extensive networking and active participation in trade organizations, securing new business opportunities.

Developed and launched innovative software platforms, enhancing online, hybrid, and classroom instruction capabilities for diverse educational clients.

Designed and implemented a PCI-compliant, highly integrated e-commerce system, securely processing over 100,000 credit card transactions annually.

Managed records and training for over 200,000 classroom students annually, including delivering eLearning to 125,000 students via robust infrastructure.

Engineered a secure information product delivery mechanism and a virtualized SOA ESB cloud, seamlessly integrating CRM, LMS, and BI systems with proprietary applications.

Implemented organization-wide automation and a self-service customer portal with advanced data management and reporting, significantly improving customer service and operational efficiency.

Developed systems to capture, archive, and organize over 10 million documents, enhancing customer and staff access and efficiency.

Founded and provided executive leadership for a subsidiary, driving product development and sales of educational data services and technologies, directly contributing 20% of corporate revenue.

Architected and led the development of a comprehensive, unique eLearning platform, integrating authoring, registration, e-commerce, and cross-platform multimedia delivery systems.

Cultivated strategic business relationships with several hundred clients, including numerous Fortune 1000 companies, significantly expanding market reach and adoption.

Architected and implemented a Siebel CRM-centric integrated system, modernizing disparate information systems, which resulted in improved customer responsiveness, simplified sales processes, increased revenue, and reduced staffing.

Diversified the product portfolio by developing in-house distance-learning products, expanding offerings to meet increased customer demand and retain Fortune 1000 clients.

Managed and maintained critical knowledge management, web development, and email information systems, supporting over 5000 researchers worldwide.

Managed daily operations of the computer support department, organizing services and developing key software to streamline business functions.

Co-founded and fully owned a software, hardware, and publishing organization, driving all technical and business aspects.

Successfully brought over 150 products to market, including publishing a regular magazine and manufacturing proprietary hardware and firmware.

Developed complex fractal mapping and binary data conversion software using Fortran 77 and Assembly for VAX/VMS and HP-UX systems.